Support > Generators >  FAQ

Q: How long is the delivery time?

A:  The order category is no more than 5 types, usually 30 days for power production and 456 days for generator production.

Q: Are you a factory or trading company?  

A:  We are a factory. Our factory is located in Jiaojiang, Taizhou city, Zhejiang Province, China.

2hours from Ningbo Airport by car, 4hours from Shanghai Airport by car.

Q: Can we visit your factory?

A:  Yes, of course, welcome you visit our factory and check our machine quality on spot. After you confirm the visiting schedule, then we can pick you up accordingly. One engineer and translator will accompany you to support you.

Q: How can you guarantee the machine quality?

A:  Strictly quality control, vision inspection one by one before packing.

Q: How long is the warranty?

A:  Limited warranty with parts, labor and return shipping for the first year and parts only for the remainder of the warranty period. The warranty is effective from the date of purchase.

The order category is no more than 5 types, usually 30 days for power production and 456 days for generator production.

We are a factory. Our factory is located in Jiaojiang, Taizhou city, Zhejiang Province, China.

2hours from Ningbo Airport by car, 4hours from Shanghai Airport by car.

Yes, of course, welcome you visit our factory and check our machine quality on spot. After you confirm the visiting schedule, then we can pick you up accordingly. One engineer and translator will accompany you to support you.

Yes, we are manufacturer, so you can get factory price from us directly. At the same time, we distribute some machines and tools with the cost price.

Strictly quality control, vision inspection one by one before packing.

Limited warranty with parts, labor and return shipping for the first year and parts only for the remainder of the warranty period. The warranty is effective from the date of purchase.

Q: How about the payment?

A:  It depends on what quantity you need?                     

  1. if small quantity, need 100% TT in advance         
  2. Usual order amount more than 10,000usd, we accept 30% TT deposit, balance against BL copy. 
  3. If you place one container, then 100% LC at sight is also ok.

Q: How long is the warranty?

A:  Limited warranty with parts, labor and return shipping for the first year and parts only for the remainder of the warranty period. The warranty is effective from the date of purchase.

If the parts of machines have problems, which are caused by its own quality, we will provide the accessories for free.

Q: Can we do our own brand?

A:  Yes, but MOQ will require 50pcs.

Q: Can you provide some technical help?

A:  Of course,we have complete after-sales team, our technical manager will help you to solve your problem.

Q: Can you send some free spare parts?

A:  Purchase in 40ft, we can send you some easy damaged spare parts for free.

It depends on what quantity you need?                                                                                             

  1. if small quantity, need 100% TT in advance                                                                                
  2. Usual order amount more than 10,000usd, we accept 30% TT deposit, balance against BL copy. 
  3. If you place one container, then 100% LC at sight is also ok.

Limited warranty with parts, labor and return shipping for the first year and parts only for the remainder of the warranty period. The warranty is effective from the date of purchase.

If the parts of machines have problems, which are caused by its own quality, we will provide the accessories for free.

Yes, but MOQ will require 50pcs.

Of course,we have complete after-sales team, our technical manager will help you to solve your problem.

Purchase in 40ft, we can send you some easy damaged spare parts for free.

More questions?